PRIVACY NOTICE
Your details,
treated with care.
Last updated 21 September 2026
Draft: replace the operator name, registered address, retention schedule and final service-provider list before public launch.
1. Who we are
SHIJIA™ Group is the data controller for the personal information described in this notice. Until the operating entity is confirmed, privacy questions can be sent to Email the team.
2. Information we collect
We may collect your name, contact details, postcode, membership preferences, concierge requests, partner interactions, account and payment status, communications, device information and consent records. We do not ask you to send passwords, full payment-card details or unnecessary sensitive information through concierge messaging.
3. How we use information
We use information to operate the membership, respond to concierge requests, arrange member benefits, communicate service updates, prevent misuse, improve the experience and meet legal obligations. Our legal bases may include performing a contract, legitimate interests, consent and compliance with law.
4. Concierge and partner requests
Concierge requests are handled by trained people, not automated AI agents. Access is limited to authorised team members under confidentiality and information-handling policies. When you ask us to arrange something, we share only the minimum information needed with the relevant venue or service provider. Those businesses may process your information under their own privacy notices when they provide a service directly to you.
5. Sharing and international processing
We do not sell personal information. We may use vetted providers for hosting, communications, payments, analytics and customer support. Where information is processed outside the UK, we will use an appropriate legal safeguard.
6. Retention and security
We keep information only for as long as it is needed for the purpose collected, including legal, accounting and dispute requirements. We use proportionate organisational and technical measures, but no internet service can guarantee absolute security.
7. Your rights
You may have rights to access, correct, delete, restrict or transfer your information, object to certain uses, and withdraw consent. Contact us to exercise a right. You may also complain to the UK Information Commissioner’s Office.
8. Updates
We may update this notice as the service develops. Material changes will be highlighted through the website, membership service or email where appropriate.