In the browser app, open Settings → Account → Delete account and complete verification. In the native app, a guest can choose Delete guest data. If you cannot access your account, email help@shijia.co.uk from the account email and ask for deletion. We will explain the necessary identity checks. Never send a password, full card details or identity documents in the first email.
Deleting an account removes the live login, profile, residency status and conversations and clears the active session. Attachments follow the service’s retention and deletion rules. Anonymous vehicle/date records may remain to avoid conflicting bookings. Records needed for legal obligations, accounting, disputes or fraud prevention may be retained as necessary. Deletion does not cancel a confirmed booking. Downloaded copies held by recipients or calendar services may remain.
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